As plotter repair specialists, we have been servicing businesses across the UK for over 30 years.
Working with leading household brands, local authorities and architects, TGS specialises in repairing all all HP Designjet Printers including models 500, 800 and 810.
Dedicated in delivering the very best in customer service, all work undertaken comes with a 90 day guarantee and we only use genuine HP parts. In addition, we provide a transparent pricing breakdown to ensure there are no hidden extras!
Differences between the 500/510/800:
As specialists repair experts, understanding the differences between the three machines helps to determine the possible problems and errors codes. All 3 machines are based on the same platform which is HP’s entry level large format printer model.
The 500 is the standard model designed for all CAD work but with excellent graphics capabilities so suitable for printing architectural/engineering plans primarily.
- HP technical spec document for the Designjet 500
The 510 is the latest version of the 500 but with extra memory and better compatibility with today’s software so suitable for both architects and graphics.
- HP technical spec document for the Designjet 510
The 800 is predominately a graphics machine due to it’s 6gb standard hard drive suitable for printing large graphic plot files but is more than capable of producing CAD work.
- HP technical spec document for the Designjet 800
Top 5 error codes for HP Designjet 500/510/800
System error 86:01
Scan-axis shutdown (the onboard diagnostics have detected resistance in the left-to-right movement of the carriage).
System error 21:10
Service Station fault (the modular unit that cleans and prepares the printheads before every plot has developed a fault).
System error 22:10
Ink Supply Station fault (the modular unit that houses the ink cartridges has developed a fault).
System error 11:11
Trailing Cable fault (the flat ribbon cable that connects the carriage to the main electronics has developed a fault).
System error 05:10
Electronics Module fault (the main board assembly or one of it’s accessory cards has developed a fault).
Your service has been nothing short of exceptional, and we look forward to many years of doing business together.
Just wanted to say that your company is great on the response time in servicing our printer. Also your company is very efficient at finding out what the problem is and getting it fixed in a timely manner.
We have been using your HP plotter service since the end of 2005. I am pleased with the service, professionalism and turnaround time. I highly recommend using your services.
I have been dealing with Rob at Total Graphics Solutions for about 8 years. Every time I call for HP printer support I am treated very professionally. If my problem requires an onsite visit the engineer is on time and very knowledgeable about the product he is working on.